Listening

Indexation delay

Gelöst

Dear Clients,

Thanks to the hard work of our r&d team, the situation is currently back to normal.
We are monitoring closely our indexation system in order to avoid any further delay.
We will keep you posted if we detect any issue on the coming days
Have a great day and stay safe !

Best Regards
Hervé Dunand
Head of Support

Beobachtung

Dear customers,

The Coronavirus crisis is the biggest one in our modern history. All companies servers and world IT capacities are challenged these days.
Digimind does not stand apart, with a historical climax for web indexation.
We are working on it night and day and are very proud to ensure a very good level of service, given the exceptional circumstances.
You will still get delays during this week. We rely on your understanding and patience and we, of course, are dealing with this continuously and are confident to ensure an optimal service soon.
Keep safe!

Best regards
Hervé Dunand
Head of Support

Beobachtung

Dear customers,

The live collection is working fine since yesterday, we’re monitoring it closely!
The non indexed mentions from March 16th 00.00 to noon will be soon displayed.
Thank you for your patience and understanding.

Best regards
The Support Team

Aktualisiert

Dear customers,

We released this morning a fix that allowed to resume collection of newer mentions.
We currently catching up on the previous mentions but it’s taking a bit of time.
The team are working hard to get them back in the tool as soon as possible.

Thank you for your patience and understanding.

Bewertet

Dear customers,

We’re currently experiencing some indexing delay on mentions (Around 13H delay in displaying new mentions)
Our technical team is working on it in order to catch up.
We’d like to apologize for the inconvenience and thank you for your patience.

Best regards.
The Support Team