Indexation delay

Resolved May 11, 2020 6:02 PM CEST

Dear customers,

The issue is fully solved, our R&D team has been monitoring the situation closely.
The delay will be fully caught up in the upcoming hours.

Thank you for your patience and understanding.

Problem Identified May 11, 2020 10:21 AM CEST

Dear Clients,

Our technical team is currently working on this issue and some extra ressources have been dedicated to catch up the delay but it will take some time (few hours).
We’d like to apologize for the inconvenience and thank you for your patience.

Best regards
Support Team

Assessed May 11, 2020 8:33 AM CEST

Dear customers,

We’re currently experiencing some indexing delay on mentions (Around 5H delay in displaying new mentions)
Our technical team is working on it in order to catch up.
We’d like to apologize for the inconvenience and thank you for your patience.

Best regards.
The Support Team