Live Access

DS Platform Access

Resuelto

Dear customers,

The issue has been fixed and all databases have now regained full access.

Thank you for your patience

Problema identificado

Dear customers,

We have made progress in the resolution of the issue but we’re still not there yet.
It’s difficult to get a precise timeline at this moment but due to the current circumstances we’re still expecting at least 3 or 4 hours of downtime.

We’re fully aware of the importance of having your Digimind Social platform online and running and we are doing our best to restore access as soon as possible.

Problema identificado

Dear customers,

We have identified the cause of the issue, unfortunately it quite complex and it will take a few hours to get everything back and running. Rest assured that we’re doing our best to restore access as soon as possible.

Thank you for your patience and understanding
Best regards
The Support team

Investigando

Dear customers,

Some of you might be facing access issues with Digimind Social since a few minutes (stuck in “Loading”)
We are currently working on it to get is solved as soon as possible. Stay tuned!

Thank you for your patience