Instagram collection issue


Dear customers,

The issue has been resolved, the volumes are back on normal levels

Best regards

Problema Identificado

Dear customers,

We confirm that the problem is caused by a technical change on Instagram. We are working with high efforts on overcoming the problems and finding a solution. As the change is significant, we expect a step by step increase of volume within the next days.

Thank you for your patience
Best regards


Dear customers,

Instagram mentions are not being displayed in your platforms since Midnight (UTC+2).
We’re still investigating the issue as Instagram is also encountering issues on their side : the “explore” function which allows search of #hashtags is currently down.

We’ll get back to you with some news on the matter as soon as possible.
Thank you for your patience and understanding