Live Access

Platform Access

Résolu

Dear clients,

Access to your databases has finally been restored!
There is a bit of delay with the collected mentions but it should be caught up in less than two hours!

Our team will now take further action and investigate to prevent a similar issue from happening again.

We’d like to apologize once again for the inconvenience and thank you for your patience and your trust.
Best regards

Problème identifié

Dear clients,

The issue has been identified.
The maintenance operations are expected to take around 5 hours instead of the 2 hours previously announced.
We ll update the status page if anything new comes up !
Rest assured that we’re doing our best to restore access as soon as possible

Best regards
The Support Team

En voie de résolution

Dear clients,

The issue we had yesterday occured again during the night. Our team is curently working hard to resolve it and find the root cause of this outage.

For your information, we expect downtime for another 2 hours

Thank you for your trust and your understanding
Best regards
The Support Team

Problème identifié

Dear customers,

We’re approaching the end of this incident.
The team worked hard in order to restore access as soon as possible but there are still some actions to be done on our side. If everything goes as planned your platform should be available again in around an hour or less.

We’ll still have to catch up the delay on most mentions, it will take time and we’ll start to do so right away

Thank you once again for your patience while we’re dealing with this unexpected issue.

Problème identifié

Digimind Social is now in maintenance mode in order to solve the detected issue.
We don’t have an ETA yet but this operation should take at least an hour

Problème identifié

The problem has been identified and our teams are working on a solution in order to restore access for impacted databases

En voie de résolution

Dear customers,

It seems that some of you are facing new access issues with Digimind Social since a few minutes.
Some platforms are stuck in “Loading”
Our teams are investigating and we’re doing our best to get it solved as soon as possible.

Stay tuned and thank you for your patience
Best regards

Résolu
Sous surveillance

Dear customers,

All databases should have regained full access by now
We’re still monitoring the situation for any potential remaining issues

Thank you for your patience
Best regards

En voie de résolution

Dear customers,

Some of you might be facing access issues with Digimind Social since a few minutes.
We are currently working on it to get is solved as soon as possible.

Stay tuned and thank you for your patience
Best regards