Listening

Indexation delay

Resolvido

Dear customers,

The situation is back to normal since yesterday 4 pm .
All mentions are now correctly indexed.

Kind regards
Hervé Dunand
Head of Support

Problema Identificado

As some you may have noticed, we’re currently experiencing some delay with mentions indexation again today.

We are working on this right now and hope to have it fixed very soon.
Thanks so much for bearing with us while we fix this !

We apologize for the inconvenience
Kind regards
Hervé Dunand
Head of Support

Monitorando

Dear customers,

We’ve identified the cause of the issue and our engineering team is working to get this resolved as soon as possible.
Newest mention are being prioritized for now and we’re catching up the delay.

Be reassured, all data is safe and backed up.
I will get back to you soon with more information.
Stay tuned !

Kind regards
Hervé Dunand
Head of Support

Investigando

Dear customers,

As some of you may have noticed, we’re currently experiencing some delay with mentions indexation.
We are working on this right now and hope to have it fixed very soon
Thanks so much for bearing with us while we fix this !
Stay tuned !
Kind regards
Hervé Dunand
Head of Support