Listening
Indexation delay
Dear customers,
The situation is back to normal.
All new mentions are being indexed as they should, and we’ll catch up on the delayed mentions in the next hours
I understand your frustration during this indexation delay issue and i am very sorry this happened.
Kind regards
Hervé Dunand
Head of Support
Dear customers,
Unfortunately, the indexation issue is taking longer than expected.
We’ve identified the cause of the issue and our engineering team is working to get this resolved as soon as possible.
Be reassured, all data is safe and backed up.
I will get back to you soon with more information.
Stay tuned !
Kind regards
Hervé Dunand
Head of Support
Dear customers,
As some of you may have noticed, we’re currently experiencing some delay with mentions indexation.
We are working on this right now and hope to have it fixed very soon
Thanks so much for bearing with us while we fix this !
Stay tuned !
Kind regards
Hervé Dunand
Head of Support