Dear Customers,
We are pleased to inform you that access to our Knowledge Base and chatbot has now been restored. However, we are still experiencing some issues with internal links between articles, which may be broken. Our team is actively working to resolve this.
We apologize for the inconvenience and appreciate your patience as we finalize the transition. We will provide further updates as soon as the issue is fully resolved.
Thank you for your understanding and support.
Best regards,
Your Support Team
Dear Customers,
We would like to inform you that issues accessing our Knowledge Base may still persist. Our team is working diligently to resolve this as part of the transition to a new provider and the implementation of an improved chatbot designed to enhance your experience.
We sincerely apologize for the inconvenience and appreciate your patience as we work to restore full functionality. Further updates will be shared as soon as possible.
Thank you for your understanding and support.
Best regards,
Your Support Team
Dear Customers,
Please be advised that our Knowledge Base may be temporarily unavailable starting at 12:00 PM tomorrow for a few hours. This is due to a provider change as we implement a new and improved chatbot to enhance your experience.
We appreciate your patience during this upgrade and will keep you updated on the progress.
Thank you for your understanding.
Best regards,
Your Support Team