Dear Customer,
The situation is back to normal.
Delayed alerts are being caught up and the collection volume is increasing again.
We apologize for any inconvenience this issue may have caused.
Don’t hesitate to get in touch with dihelp@onclusive.com if you have any questions.
Kind regards,
Your Support Team
Dear Customer,
We are aware of an ongoing issue impacting our data collection systems.
This may result in lower data collection volume on last two days.
Our R&D team is working diligently to address this shortly, and restore normal service.
Thank you for your patience and your understanding.
Kind regards,
Your Support Team