Dear client,
The situation is now back to normal, and you can use our support email address (oshelp@onclusive.com) as usual.
⚠️ Please note: If you sent an email today between 12:00 PM and 5:00 PM (French time), we did not receive it. Please resend your request so we can assist you.
Thank you for your understanding and patience.
Best regards,
The Support Team
Dear client,
We are facing a technical issue with our support email (oshelp@onclusive.com) starting today at 12:00 PM (noon French time). If you sent an email after this time, we have not received it.
What should you do?
Please resubmit your request via our in-platform chat widget by clicking on “Report a technical issue”.
We apologize for the inconvenience and thank you for your patience.
Best regards,
The Support Team